FAQs

 

Do you have a physical store

Yes. We are located in Westlands at Bandari Plaza, Ground Floor, Woodvale Grove Road next to Krishna Centre.

 

Do you offer skin care consultation?

We offer free skin care consultation by our estheticians. You can have a consultation physically at our store, through text messages, Whatsapp and through direct messages on our Instagram page.

We also offer skin testing using our artificial intelligent skin analyzer machine, at a fee. This service is offered instore only.

 

How long does it take to have my order delivered?

Standard deliver within Nairobi is 3 hours (if order is placed between 9a.m. and 5p.m., Monday to Saturday).

Deliveries in the outskirts of Nairobi are made same day or next day depending on the mode of delivery chosen.

Deliveries outside Nairobi are dispatched at 2.30p.m. Any order placed before dispatch will be received the following day while any order placed after 2p.m will be dispatched the following day at 2.30p.m.

We also have express delivery for Nairobi and it’s outskirts. The order is dispatched from the shop within 30 minutes and delivered straight to the customer. Delivery is made within 40-90 minutes depending on location.

 

I’m new to skin care, where do I start?

We recommend getting the basics right first. That is; Cleanser, Moisturizer and sunscreen. Contact Glowskin Cosmetics for the products suitable for your skin type and concern.

 

What happens if the product I buy doesn’t work for me?

Our estheticians will recommend products that based on their assessment will work best for you, our customer. Unfortunately, there are instances where what is recommended does not work or an adverse reaction is experienced. When this happens, ur team at Glowskin Cosmetics work closely with you to ensure we tweak your routine until we get the optimal combination for you. We understand, the need for quick results, however skin care requires persistence and consistency. We discourage moving frequently from one product to another and one esthetician to another. Choose one esthetician/skincare consultant and stick with them at least for 3 months before switching.

 

Can I pay on delivery?

We allow payment on delivery if location of delivery is within 20km radius of our physical shop. This does not apply to Pick Up Mtaani. All other orders must be paid for prior to dispatch.

 

Which is better; Korean or American Skincare Products?

At Glowskin, we recommend reviewing skin care products from a point of ingredients. I.e. 0.5% salicylic acid has the same efficacy irrespective of brand. What will differentiate two products with 0.5% salicylic acid is the list of other ingredients used in combination. Our estheticians recommendations are based first on the ingredients listing, then customer’s preference and budget.

 

How do I lodge a complaint?

We welcome your feedback. Kindly email us at info@glowskincosmetics.com. We will respond to your complaint within 24 hours (Monday to Friday).